Frequently asked questions
ONE & ONLY
Each BUSIII ceramic cup is made from natural kaolin clay and undergoes 48 ancient carving processes. The glaze color flows naturally in the high temperature of the kiln fire, like morning mist encountering mountains, blending a unique color tone and texture between plain white, each one is unique.
SAFETY & HEALTH
Our porcelain is fired in a high temperature kiln at 1310°C, and the porcelain with excellent hardness, scratch resistance, mechanical scratch resistance and thermal shock resistance is obtained. It is very suitable for restaurants and family gatherings. It can be washed by dishwasher and heated by microwave.
CRAFTSMAN NOTES
Glaze by hand, and the color of glaze surface may be slightly uneven due to the shape of the vessel.
Due to the characteristics of ceramics, there are occasional pinholes, black spots, convexities and concavities.
LOGO uses seals, and the clarity is slightly different due to different pressures.
When fired at high temperature, the glaze has fluidity, and glaze may flow.
Shipping & Return Notice
Logistics inquiry: The goods are shipped from China, and real-time logistics information can be queried through the waybill number 1-2 days after shipment. It is recommended to track through official channels.
Packaging inspection: Please immediately check the outer packaging for damage upon receipt. If there are any abnormalities, please refuse and contact customer service.
Quality assurance: All products have passed quality testing and do not support returns or exchanges due to reasons. If there are any quality issues, please contact customer service upon receipt.